Natural & Safe
Only the best for your bunny
Bunny Approved
Teated and loved by real business
Fast & Careful Shipping
Packed with love, delivered fast
Community First
We're here for you and your bunny
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Products
Frequently Asked Questions
What products does Carrot Cartel sell?
We offer a carefully selected range of rabbit and small animal products, including toys, enrichment items, beds, hideouts, feeding accessories, grooming essentials, and everyday care products designed with your pet's wellbeing in mind.
Are your products safe for rabbits?
Yes! Your pet's safety is our top priority. We choose products that are suitable for rabbits and other small animals, focusing on comfort, enrichment, and welfare. We always recommend supervising your pets when introducing any new toy or accessory.
Do you ship across Australia?
Yes, we ship Australia-wide. Shipping costs and delivery times are calculated at checkout based on your location.
How long will my order take to arrive?
Most orders are processed within 1–3 business days. Delivery times vary depending on your location and the shipping method selected during checkout.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information so you can follow your parcel every step of the way.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and photos of the item. We'll work quickly to resolve the issue.
Can I return or exchange an item?
We accept returns for eligible unused items in their original condition. Please review our Returns Policy or contact our support team for assistance before sending any item back.
Are your toys suitable for all rabbits?
Most of our toys are designed for rabbits of all ages and sizes. We recommend checking each product description for size recommendations and suitability.
How do I choose the right toy for my rabbit?
Every rabbit has a unique personality. Some love chewing, while others enjoy digging, tossing, or foraging. We recommend offering a variety of enrichment toys to keep your bunny mentally stimulated and physically active.
How can I contact Carrot Cartel?
You can reach us through our Contact page or by using the contact information provided on our website. We'll be happy to answer any questions about our products or your order.