Refund / Returns Policy

💛 Refund & Returns Policy

We want you (and your fluffy family) to be happy with your order 🐰💕

If something is wrong, please reach out — we are always kind and understanding, and we’ll do our best to help.

 

🐾 Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us within 14 days of receiving your parcel with photos and your order number.

We will happily arrange a replacement, credit or refund depending on the situation.

📩 Contact us at:

hello@thecarrotcartel.com

 

❌ Change of Mind

For hygiene and pet safety reasons, we unfortunately cannot accept returns on used or opened pet items.

Unopened items may be accepted for return in some cases, but the customer will be responsible for return postage.

 

⏰ Timeframe

Please contact us within 14 days of receiving your order so we can help quickly.

Thank you for understanding and helping us keep buns and small pets safe 💛